There are over 14 million people with disabilities in the UK. Technology has a key role to play in making the railway passenger centric and easy to use.
Northern has been working with Chrome Angel Solutions and Totem Leaning to develop Serious Games an innovative new accessible travel simulation to support passengers who are anxious or need assistance, including those with disabilities or hidden conditions.
Users can download an app and then choose characters and scenarios that are aligned with their own needs and travel plans, to practice interacting with staff in a realistic simulated environment. The app can be used on phones, tablets, laptops and desktops. For a fully immersive experience the app can also be used with virtual reality headsets.