Global Rail Review – Mark Robinson, Director at Chrome Angel Solutions, discusses how VR simulations are revolutionising accessibility and confidence in rail travel for individuals with disabilities, while also training the workforce to better understand and support diverse passenger needs.
Chrome Angel Solutions and technology partner Totem Learning have been working with industry partners Northern, Community Rail Lancashire and Angel Trains to develop an innovative Accessible Travel VR Simulation “Serious Game” to tackle this problem. It supports people who are anxious or need Passenger Assistance to build confidence to access travel by train. This is a first-of-a-kind use of serious games technology to simulate using a service and building confidence to access it.