Northern’s £250,000 Accessibility Innovation Fund has been launched, supporting six game-changing projects that will enable communities to make decisions around improving the railway for everyone.
Chrome Angel Solutions’ Accessible Travel VR Simulation will expand an existing VR simulation game so that it can be used for staff training. New staff characters will be developed, enabling staff to gain practice in providing good assistance to customers who need it. Judges praised the project’s potential to help staff improve their customer service skills when handling challenging situations.