The Accessible Travel Simulation “Serious Game” won the Customer Service Excellence category at the Rail Business Awards this week and has been developed to support people who are anxious or need Passenger Assistance, including disabled customers and those with hidden conditions, to build confidence to travel by train.
This first of a kind digital solution has been developed by Northern with lead partner Chrome Angel Solutions and digital technology experts Totem Learning, working closely with industry partners Angel Trains and Community Rail Lancashire. The team won funding from the Department for Transport’s Accessibility Transport Research and Innovation Grants (TRIG: Accessibility) programme delivered by Connected Places Catapult to develop and test a proof-of-concept demonstrator.